Store Operations & Customer Experience Lead

Sainsbury's Limited; Chipping Barnet; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discount card – 10%

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's Limited is seeking a Customer and Trading Manager – Convenience to lead daily store operations in Barnet. You’ll supervise a small team, ensure seamless day-to-day running, and drive excellent customer service and KPI performance.

In this full-time fixed-term assignment you’ll take accountability for shop operations, scheduling, and safety, while delivering strong results and a great shopping experience for customers.

Qualifications

• Experience in line management in a fast-paced, operational environment.
• Proven ability to deliver brilliant customer service and coach others.
• Track record of achieving KPI targets and performance indicators.
• Experience handling employee relations issues including performance and absence.
• Able to lead operations and run a store in the absence of senior management.

Responsibilities

• Working closely with a small team of managers to ensure the store runs smoothly daily.
• Taking responsibility for day-to-day running of the store, often as the sole manager on duty.
• Collaborating to complete all tasks, ensuring customers are served efficiently and safely.
• People management, including performance, disciplinary matters, scheduling and pay accuracy.
• Occasional support to other nearby stores as needed.

Skills

Line management

Customer service

KPI delivery

Disciplinaries handling

Operations leadership

Job description

Sainsbury's Limited is seeking a Customer and Trading Manager – Convenience to lead daily store operations in Barnet. You’ll supervise a small team, ensure seamless day-to-day running, and drive excellent customer service and KPI performance.

In this full-time fixed-term assignment you’ll take accountability for shop operations, scheduling, and safety, while delivering strong results and a great shopping experience for customers.