Store Operations Lead – Customer & Trading

Retail; Hull and East Yorkshire; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food & hot drinks

Generous holiday entitlement

Pension matched contributions

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Gym membership offers

Job summary

Sainsbury's is seeking a capable customer and trading manager to run daily store operations and lead a small management team. You will ensure smooth service, safety, and efficient performance, with accountability for the whole shop in the absence of senior managers.

The role emphasizes coaching teams, achieving KPIs, and managing employee relations, scheduling, and payroll to support a high-performing store environment.

Qualifications

• Proven track record delivering brilliant customer service and coaching teams.
• Experience leading a team in fast-paced, customer-facing environments.
• Operational leadership with responsibility for store operations in absence of senior managers.
• Demonstrated success meeting or exceeding KPIs across sales, availability, or customer satisfaction.
• Experience managing employee relations, including performance and absence management.

Responsibilities

• Work closely with a small management team to ensure the store runs smoothly daily.
• Take responsibility for day-to-day store running and be the lead manager when needed.
• Lead a team to serve customers efficiently and safely.
• Manage performance, capability, disciplinaries, scheduling and pay accuracy.
• Occasionally support other nearby stores as part of a network.

Skills

Customer service

Line management

Operational leadership

KPI delivery

Employee relations

Scheduling & payroll

Job description

Sainsbury's is seeking a capable customer and trading manager to run daily store operations and lead a small management team. You will ensure smooth service, safety, and efficient performance, with accountability for the whole shop in the absence of senior managers.

The role emphasizes coaching teams, achieving KPIs, and managing employee relations, scheduling, and payroll to support a high-performing store environment.