Store Operations & Customer Experience Lead

Sainsbury's; Ipswich; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & hot drinks

Holiday entitlement

Pension – employer matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers

Job summary

Sainsbury's is seeking a Customer & Trading Manager to lead daily store operations in Ipswich. You’ll work closely with a small management team to ensure seamless service, safety, and product availability, while taking responsibility in the store’s day-to-day running.

You will coach and manage a team to deliver exceptional customer service, drive KPIs, and handle employee relations and performance issues. An inclusive, supportive work environment backs your leadership.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — sales, availability, customer satisfaction or colleague engagement.

Responsibilities

• Working closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close-knit networks of stores, you may need to support another store from time to time.

Job description

Sainsbury's is seeking a Customer & Trading Manager to lead daily store operations in Ipswich. You’ll work closely with a small management team to ensure seamless service, safety, and product availability, while taking responsibility in the store’s day-to-day running.

You will coach and manage a team to deliver exceptional customer service, drive KPIs, and handle employee relations and performance issues. An inclusive, supportive work environment backs your leadership.