Store Operations & Customer Experience Lead

Sainsbury's Limited; Billericay; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's Limited in Billericay is seeking a Customer and Trading Manager – Convenience to lead day-to-day store operations, ensure product availability and safe customer service, and work with a small management team.

You will be the on-site manager, often the sole manager, responsible for shift coverage, team performance, scheduling and disciplinary processes, while driving KPI results and customer satisfaction.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Job description

Sainsbury's Limited in Billericay is seeking a Customer and Trading Manager – Convenience to lead day-to-day store operations, ensure product availability and safe customer service, and work with a small management team.

You will be the on-site manager, often the sole manager, responsible for shift coverage, team performance, scheduling and disciplinary processes, while driving KPI results and customer satisfaction.