Store Manager - North East London Area

Marks and Spencer plc (UK); Ilford; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading retail company in Ilford seeks a proven leader to drive store performance and build a high-performance culture. Responsibilities include delivering the retail plan, coaching managers, and making strategic decisions to improve the customer experience. The ideal candidate will excel in leadership, communication, and performance management within a fast-paced environment. Join us to be part of an inclusive and evolving organization that values quality and service.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks through M&S Choices

Market-leading family policies

24/7 wellbeing support

One paid volunteer day a year

Qualifications

• Proven leader of large teams in a fast-paced retail environment.
• Confident in all areas of store performance.
• Clear communicator with courage to make tough calls.
• Resilient and passionate in a transformational environment.
• Strong in planning, performance management, and resilience.

Responsibilities

• Lead the delivery of the full retail plan across the store.
• Set strategy and direction, holding colleagues accountable.
• Own the change agenda and implement transformation initiatives.
• Build a high-performance culture through coaching.
• Use data to unlock opportunity and drive profit.

Skills

Leadership

Communication

Planning

Decision making

Team management

Job description

Responsibilities

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
• Set the strategy and direction for the store, ensuring every colleague knows their role and is held accountable for delivery.
• Own the change agenda and land transformation initiatives with clarity, urgency and pace.
• Build a high‑performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be part of.
• Be the voice of your store – representing your people, speaking candidly, and owning the follow‑through on required improvements.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Qualifications

• A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance – commercial, visual, operations and people – and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues along.
• Resilient and passionate about delivering in a transformational environment, ready to challenge the norm and help build a future‑ready business.
• Strong on planning, performance management and resilience, balancing the big picture with detail and setting clear expectations.

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Benefits

• 20% colleague discount on all M&S products and many third‑party brands for you and a household member, available after successful completion of probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help you plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market‑leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Everyone's welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.