Store manager (non pharm) Small

Boots Opticians; Knaresborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail healthcare provider is seeking a Store Manager in Knaresborough. You will lead the team to provide exceptional customer care and drive business performance. The role offers opportunities for career progression in a dynamic environment. Essential skills include retail management and strong customer service. An interest in personal development and team coaching is key. Join us in shaping a positive store experience for our customers while contributing to the Boots brand's growth.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Retail management and commercial experience with great customer service skills.
• Understanding of how to lead and deliver a company strategy to drive performance.
• Ability to work at pace and react to customer needs.
• Collaborative personality thriving in a team environment.
• Passion for personal learning and development.

Responsibilities

• Lead and inspire team to drive business growth.
• Ensure exceptional care to customers and patients.
• Manage sales and performance in the store.
• Act as an ambassador for the Boots brand.
• Foster relationships and understand team needs.

Skills

Retail management experience

Customer service skills

Ability to lead a team

Adaptability to change

Coaching and development skills

Job description

Job Description

As a Store Manager you will work in store and really drive the success of your store and inspire your teams with your love for great customer care. Your passion and strategy will help the business to grow and change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our training teams will ensure you have all the tools you need to succeed in your current role and beyond.

About the role

You will:

• Lead, challenge and inspire your team to deliver business growth by providing exceptional care to our customers and patients.
• Lead the sales and performance of your store, whilst keeping our customers close to heart.
• Be a passionate ambassador for our Boots brand, helping us work towards becoming the world's best pharmacy led health and beauty retailer.
• Make the shop floor your own, get to know our teams, sales and operations.
• Consider what can we do to change for the better to set Boots apart from other retailers.
• Get to know your teams – find out what they like and what they want to see change.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• Retail management and commercial experience, with great customer service skills.
• Understanding of how to lead and deliver a company strategy, with the ability to implement in store to drive strong performance results.
• Ability to work at pace and react to the changing needs of the customer.
• A collaborative personality and able to thrive in a team centered approach.
• A passion for keeping up to date with your own learning and development.
• Ability to coach and develop individuals and teams.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

• Experience and comfortable with navigating and embracing new technology

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment, if you require any adjustments and assistance with this please contact us at [e-mail]. Once you have completed the assessment, our team will review your application and be in touch to update you. If you’re application is successful; our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Business Area

Retail

Function

Retail Management

Keywords

Retail, Stores, Management, Customer, Leadership, Customer Service, Manager, FMCG, Store Leadership, Profit, Loss, Sales, Retail Sales, Regional

Hours per week

37.5

Latitude,longitude 1

54.008261145,-1.467039418

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

Over 35 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

3 - North and NI

Area

122 - Northwest Yorkshire

Store

554 - KNARESBOROUGH

Req Posted Date

26-Nov-2025

County

North Yorkshire

Country

UK

Address 1

22-28 Market Place

Address 2

Knaresborough

Address 3

Nth Yorkshire

Post Code

HG5 8AG

Source

Boots