Store Manager: Lead Service, Growth & Community

Boots.com; Wallingford; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

38 days holiday

Enhanced maternity/paternity/adoption

Flexible benefits scheme; holidaybuyin

24/7 counselling and wellbeing support

Job summary

Boots Store Manager in Wallingford leads a busy retail and healthcare environment, driving customer service excellence and commercial performance. You’ll coach a team, build local relationships with GP surgeries and healthcare partners, and champion the Boots brand while delivering NHS and private services with trusted advice.

You’ll be hands-on on the shop floor, shaping a positive culture, using data to improve daily outcomes and growing capability to step into more senior leadership if

Qualifications

• Retail management experience leading larger or multi-skilled teams.
• Great customer service skills and a passion for customer care.
• Ability to lead performance and implement strategy in-store.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.

Responsibilities

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team-helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keeps customers coming back

Skills

Retail management

Customer service

Performance leadership

Calm & flexible

Collaborative leadership

Growth mindset

Job description

Boots Store Manager in Wallingford leads a busy retail and healthcare environment, driving customer service excellence and commercial performance. You’ll coach a team, build local relationships with GP surgeries and healthcare partners, and champion the Boots brand while delivering NHS and private services with trusted advice.

You’ll be hands-on on the shop floor, shaping a positive culture, using data to improve daily outcomes and growing capability to step into more senior leadership if