Store Manager: Lead a dynamic, community-focused team

Boots; Banks; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount

Annual bonus

38 days holiday

Maternity leave

Paternity leave

Adoption leave

Flexible benefits

Job summary

Boots is seeking an experienced Store Manager to lead a medium-sized Boots store, energising the team to deliver outstanding service while driving commercial performance. You’ll coach colleagues, build local partnerships, and role-model the customer‑centred approach that Boots stands for.

In this hands-on role you’ll manage store operations on the shop floor, balance customer care with sales targets, and create a welcoming environment that makes customers and colleagues feel valued.

Qualifications

• Retail management experience leading larger or multi-skilled teams.
• Great customer service skills and a passion for customer care.
• Ability to lead performance and implement strategy in-store.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.
• Experience coaching future leaders and developing talent.

Responsibilities

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team - helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keeps customers coming back

Skills

Retail management

Customer service

Performance leadership

Adaptability

Team collaboration

Learning mindset

Coaching future leaders

Job description

Boots is seeking an experienced Store Manager to lead a medium-sized Boots store, energising the team to deliver outstanding service while driving commercial performance. You’ll coach colleagues, build local partnerships, and role-model the customer‑centred approach that Boots stands for.

In this hands-on role you’ll manage store operations on the shop floor, balance customer care with sales targets, and create a welcoming environment that makes customers and colleagues feel valued.