Store Manager: Healthcare & Retail Leader

BOOTS; Bath; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Retirement plan

Employee discount

Annual bonus

38 days leave

Flexible benefits

Wellbeing support

Job summary

Boots is seeking an experienced Store Manager to lead a large, multi-skilled team in a fast-paced retail and healthcare environment. You will drive performance, deliver exceptional customer care, and build strong relationships with local healthcare partners and the community.

You will guide a busy store, model high standards of service, and champion Boots’ brand while delivering NHS and private services safely and confidently.

Qualifications

• Retail management experience in a large, fast-paced or complex environment.
• Ability to drive performance and implement strategy in-store.
• Great customer service skills and a passion for customer care.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive sales and performance, balancing customer care with commercial goals.
• Build strong relationships with GP surgeries, primary care networks and engage with the local community.
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice.
• Champion the Boots brand and making your store stand out.
• Get to know your people – what motivates them, and what needs to change.
• Coach and support your team—helping them grow in confidence, skills and experience.
• Be bold, try new things and use data and insights to look for ways to improve every day.
• Create a store environment and experience your team can be proud of and that keep customers coming back

Skills

Retail management

Customer service

Team leadership

Stakeholder engagement

Job description

Boots is seeking an experienced Store Manager to lead a large, multi-skilled team in a fast-paced retail and healthcare environment. You will drive performance, deliver exceptional customer care, and build strong relationships with local healthcare partners and the community.

You will guide a busy store, model high standards of service, and champion Boots’ brand while delivering NHS and private services safely and confidently.