Store Manager | Lead Service, Growth & Community

BOOTS; Wallingford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

38 days holiday

Enhanced parental leave pay and gift

Flexible benefits scheme; holiday buy,

Job summary

Boots stores offer a busy retail and healthcare environment where you’ll lead a team, drive commercial success, and build strong relationships with customers and local healthcare partners.

You’ll be hands-on on the shop floor, coaching your team and ensuring NHS and private services are delivered safely, with a focus on great customer care and trusted advice. This role provides a clear pathway through Boots’ store leadership, with opportunities for growth within the network.

Qualifications

• Retail management experience leading larger or multi-skilled teams.
• Great customer service skills and a passion for customer care.
• Ability to lead performance and implement strategy in-store.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.

Responsibilities

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and making your store stand out
• Get to know your people – what motivates them, and what needs to change
• Coach and support your team-helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keeps customers coming back

Skills

Retail leadership

Customer focus

Staff development

Strategic planning

Data insights

Job description

Boots stores offer a busy retail and healthcare environment where you’ll lead a team, drive commercial success, and build strong relationships with customers and local healthcare partners.

You’ll be hands-on on the shop floor, coaching your team and ensuring NHS and private services are delivered safely, with a focus on great customer care and trusted advice. This role provides a clear pathway through Boots’ store leadership, with opportunities for growth within the network.