Store Manager: Lead Service, Sales & Community

BOOTS; Great Yarmouth; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Retirement savings

Employee discount

Bonus (discretionary)

38 days holiday

Parental leave pay

Flexible benefits

Wellbeing support

Job summary

Boots is seeking an experienced Store Manager in the United Kingdom to lead a busy, people-focused retail and healthcare environment. You’ll guide your team on service standards, customer care, and commercial performance while building strong relationships with local healthcare partners and GP surgeries.

You’ll role-model practical NHS and private service delivery, champion the Boots brand, and create a store culture where colleagues feel trusted and empowered to do their best.

Qualifications

• Experience leading larger or multi-skilled teams.
• Strong customer service mindset and passion for care.
• Ability to lead performance and implement store strategy.
• Calm, flexible approach and adaptability.
• Collaborative style for team culture and external relationships.
• Drive to learn and help others grow.

Responsibilities

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries and local healthcare partners
• Deliver NHS and private services safely with clear, trusted advice
• Champion the Boots brand and make your store stand out
• Get to know your people – motivations and what needs to change
• Coach and support your team for confidence, skills and experience growth
• Be bold, try new things and use data to find daily improvements
• Create a store environment and experience your team can be proud of and that keeps customers coming back

Skills

Retail management

Customer service

Team leadership

Performance coaching

People development

Tools

Digital tools

Job description

Boots is seeking an experienced Store Manager in the United Kingdom to lead a busy, people-focused retail and healthcare environment. You’ll guide your team on service standards, customer care, and commercial performance while building strong relationships with local healthcare partners and GP surgeries.

You’ll role-model practical NHS and private service delivery, champion the Boots brand, and create a store culture where colleagues feel trusted and empowered to do their best.