Store Manager — Healthcare Retail Leader

Boots.com; Bath; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

38 days annual leave

Enhanced maternity/paternity/adoption"

Flexible benefits scheme; holiday buy,

24/7 counselling and wellbeing support

Job summary

Boots in Bath is seeking a Store Manager to lead a large store where retail and healthcare converge. You will steer a multi-skilled team, deliver outstanding service and drive sales, while building relationships with local healthcare partners and the community.

You will coach staff, use data to improve performance, and champion the Boots brand in a fast-paced environment, balancing clinical awareness with commercial leadership and customer care.

Qualifications

• Retail management experience in a large, fast-paced or complex environment.
• Drive performance and implement strategy in-store.
• Great customer service skills and a passion for customer care.
• Calm, flexible approach with the confidence to adapt at pace.
• Collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive sales and performance, balancing customer care with commercial goals.
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community.
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice.
• Champion the Boots brand and making your store stand out.
• Get to know your people - what motivates them, and what needs to change.
• Coach and support your team - helping them grow in confidence, skills and experience.
• Be bold, try new things and use data and insights to look for ways to improve every day.
• Create a store environment and experience your team can be proud of and that keep customers coming back.

Skills

Retail management

Customer service

Team leadership

Adaptability

Collaboration

Job description

Boots in Bath is seeking a Store Manager to lead a large store where retail and healthcare converge. You will steer a multi-skilled team, deliver outstanding service and drive sales, while building relationships with local healthcare partners and the community.

You will coach staff, use data to improve performance, and champion the Boots brand in a fast-paced environment, balancing clinical awareness with commercial leadership and customer care.