Store Manager - Lead Customer Experience & Team Growth

Lush; Poole; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

Discount on products and spa services

Profit-based bonus

Pension scheme

Birthday day off

Cycle to work scheme

Rail and bus tickets discount

Employee assistance programme

Parental leave pay

Enhanced paternity leave

Flexible working

Employee ownership

Community Networks

Gender affirming care

Job summary

Lush Bournemouth is seeking a Store Manager to lead a team and deliver outstanding customer experiences. You will have autonomy to build a capable team, focus on community engagement, and drive store performance.

You will be responsible for managing store operations, setting targets, planning events, and ensuring the shop remains visually compelling and compliant with company guidelines.

Qualifications

• Customer service excellence and leading by example.
• Strong leadership and people management abilities.
• Teamwork and positive work environment across store.
• Clear communication with staff, retailers and communities.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Bournemouth is seeking a Store Manager to lead a team and deliver outstanding customer experiences. You will have autonomy to build a capable team, focus on community engagement, and drive store performance.

You will be responsible for managing store operations, setting targets, planning events, and ensuring the shop remains visually compelling and compliant with company guidelines.