Store Supervisor: Lead, Inspire & Elevate Service

LUSH; West of England; On-site; GBP 9,000 - 12,000; Part time

Job summary

LUSH is seeking a motivated Part-time Supervisor in the UK to lead the shop team, deliver exceptional customer service, and uphold our values of kindness, ethical sourcing, and regenerative business on the shop floor. You’ll inspire colleagues, model great guest care, and help create memorable shopping experiences across peak and quiet periods.

You will coach and develop the team, support the store manager, coordinate in-store events, ensure displays follow guidelines, maintain safety and

Qualifications

• Experience delivering outstanding customer service to a diverse range of customers.
• Ability to lead and motivate a team in a fast-paced retail environment.
• Strong communication and interpersonal skills to coach staff and engage customers.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service and coaching.
• Engage with customers to understand needs and provide tailored recommendations.
• Maintain a clean, visually appealing shop floor and keep shelves stocked.
• Support the store manager in achieving sales targets and drive performance.
• Organise and contribute to in-store events to enhance the customer experience.
• Provide training and development for team members and assist with onboarding.
• Lead the store in the manager's absence and ensure smooth daily operations.
• Ensure health and safety standards and store compliance are followed.
• Seek opportunities for personal development and share ideas to improve the shop floor.

Skills

Customer service

Leadership

Communication

Teamwork

Job description

LUSH is seeking a motivated Part-time Supervisor in the UK to lead the shop team, deliver exceptional customer service, and uphold our values of kindness, ethical sourcing, and regenerative business on the shop floor. You’ll inspire colleagues, model great guest care, and help create memorable shopping experiences across peak and quiet periods.

You will coach and develop the team, support the store manager, coordinate in-store events, ensure displays follow guidelines, maintain safety and