Store Manager — Lead Exceptional Customer Experience

Lush; Bournemouth; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

Product discount

Bonus

Pension scheme

Birthday day off

Cycle to work

Transport tickets

Employee assistance

Parental leave

Flexible working

Employee ownership

Community networks

Job summary

Lush Bournemouth is seeking a Store Manager to lead a team and deliver outstanding customer experiences. You will shape the store, recruit and upskill staff, manage daily operations and maximise trading opportunities while upholding Lush’s high standards.

This permanent, full-time role offers 32-40 hours per week, a Living Wage-friendly environment, and community engagement. Interview week: w/c 19 October 2026; deadline: 12 October 2026; location Bournemouth.

Qualifications

• Customer service excellence with team leadership.
• Ability to balance sales targets with service quality.
• Strong communication and people management skills.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Drive sales growth by analysing metrics and planning events.
• Ensure stock, visuals and seasonal displays reflect trends.
• Manage staffing and shop financials to maintain margins.
• Recruit, train, and develop a diverse team.
• Foster a positive, flexible work environment and strong comms.
• Plan in-store and external events with the PR team.
• Adhere to Lush guidelines and improve internal processes.
• Promote safety and wellbeing within the team.
• Adjust hours and staffing to maximise trading opportunities.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Bournemouth is seeking a Store Manager to lead a team and deliver outstanding customer experiences. You will shape the store, recruit and upskill staff, manage daily operations and maximise trading opportunities while upholding Lush’s high standards.

This permanent, full-time role offers 32-40 hours per week, a Living Wage-friendly environment, and community engagement. Interview week: w/c 19 October 2026; deadline: 12 October 2026; location Bournemouth.