Store Experience Leader

Lush Ltd.; Christchurch; On-site; GBP 21,000 - 27,000; Full time

Job summary

Lush Ltd. in Christchurch, United Kingdom, is seeking a dedicated Supervisor to lead our sales team, deliver outstanding customer service, and foster a positive shop-floor culture with colleagues, the store manager, and nearby stores.

You’ll coach, provide feedback, organise events, train staff, and keep operations running across opening hours while maintaining health and safety standards to ensure a five-star experience for customers.

Qualifications

• Deliver outstanding customer service and coach teams to improve product knowledge and sales skills.
• Navigate tricky conversations, set and manage expectations, and support the team.
• Foster a positive shop-floor environment through teamwork and effective communication.

Responsibilities

• Lead and motivate the sales team to deliver excellent customer service and achieve targets.
• Engage with customers with a warm welcome and tailored recommendations.
• Maintain a clean, well-stocked, and visually appealing shop floor.
• Support the store manager in achieving sales targets and driving performance.

Skills

Customer service

Leadership

Communication

Teamwork

Store operations

Job description

Lush Ltd. in Christchurch, United Kingdom, is seeking a dedicated Supervisor to lead our sales team, deliver outstanding customer service, and foster a positive shop-floor culture with colleagues, the store manager, and nearby stores.

You’ll coach, provide feedback, organise events, train staff, and keep operations running across opening hours while maintaining health and safety standards to ensure a five-star experience for customers.