Store Manager — Lead a People-First, Flexible Retail Team

Lush Handmade Cosmetics; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance

Discount on products

Bonus

Pension scheme

Birthday day off

Cycle to work

Transport discounts

Employee assistance

Job summary

Lush Handmade Cosmetics in Bournemouth is seeking a Store Manager who delivers exceptional customer experiences and builds a passionate, high-performing team focused on service excellence.

You will lead store operations, drive sales through events, recruit and train staff, manage stock and budgets, and ensure visuals reflect trends while upholding our ethical standards and community commitments in every decision.

Qualifications

• Customer service passion and 5-star service delivery.
• Ability to navigate difficult conversations and manage expectations.
• Leadership on the shop floor with a positive, supportive environment.
• Strong verbal communication to share messages store-wide.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop's financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Handmade Cosmetics in Bournemouth is seeking a Store Manager who delivers exceptional customer experiences and builds a passionate, high-performing team focused on service excellence.

You will lead store operations, drive sales through events, recruit and train staff, manage stock and budgets, and ensure visuals reflect trends while upholding our ethical standards and community commitments in every decision.