Shop Floor Leader & Customer Experience Coach

Lush Ltd.; Doncaster; On-site; GBP 8,000 - 11,000; Full time

Benefits offered by this job

Living Wage Employer

Job summary

Lush Ltd. in Doncaster is seeking a proactive Supervisor to lead the sales team and deliver exceptional customer experiences throughout the year. You’ll coach colleagues, set expectations, and foster a positive shop-floor atmosphere while supporting the store manager and neighbouring stores.

Key duties include maintaining visuals, driving sales, organising in-store events, training new staff, and stepping in during the store manager’s absence. Flexible weekend availability is essential.

Qualifications

• Excellent customer service with a passion for helping others.
• Strong leadership and coaching abilities to develop the team.
• Clear, proactive communication and teamwork to collaborate with management and peers.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service.
• Engage with customers and provide tailored product recommendations.
• Maintain a clean, well-organised shop floor with appealing displays.

Skills

Customer service

Leadership

Coaching

Communication

Team management

Job description

Lush Ltd. in Doncaster is seeking a proactive Supervisor to lead the sales team and deliver exceptional customer experiences throughout the year. You’ll coach colleagues, set expectations, and foster a positive shop-floor atmosphere while supporting the store manager and neighbouring stores.

Key duties include maintaining visuals, driving sales, organising in-store events, training new staff, and stepping in during the store manager’s absence. Flexible weekend availability is essential.