Store Manager: Lead, Coach & Elevate Customer Experience

Foot Locker, Inc.; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global athletic retailer is seeking a Store Manager in Telford to lead and develop a team towards delivering an exceptional in-store customer experience. Responsibilities include coaching staff, executing store operations, and ensuring high customer service standards. Ideal candidates will have at least 5 years in retail management and a passion for sports and customer engagement. This role offers competitive benefits, including generous holiday and employee discounts.

Benefits

28 days holiday, plus one extra day per year for first 5 years

Employee discount of 30-50%

Employee Assistance Program

WellHub App for wellbeing

Company Sick Pay scheme

Head Office Internships

Development Opportunities

Qualifications

• At least 5 years of experience in a customer-facing sales setting.
• 5 years retail store management experience.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating the team for exceptional customer experience.
• Executing recruiting, hiring, training, and store operations standards.
• Driving plans to maximize profitability.

Skills

Leadership

Customer engagement

Problem analysis

Financial analysis

Ethics and integrity

Job description

A global athletic retailer is seeking a Store Manager in Telford to lead and develop a team towards delivering an exceptional in-store customer experience. Responsibilities include coaching staff, executing store operations, and ensuring high customer service standards. Ideal candidates will have at least 5 years in retail management and a passion for sports and customer engagement. This role offers competitive benefits, including generous holiday and employee discounts.