Store Manager - Guildford

Between The Lines Ltd; Guildford; On-site; GBP 125,000 - 150,000; Full time

Job summary

A family-owned gift retailer in Guildford is looking for a passionate Store Manager to lead their team. The ideal candidate will have at least two years of experience in retail management, a positive attitude, and a commitment to excellent customer service. This position offers a competitive salary starting from £28k, a 4.5-day working week, generous leave, and staff discounts.

Benefits

Competitive salary

30 days annual leave

30% staff discount

BUPA cover after probation

Extra paid birthday day off

Free parking after probation

Qualifications

• At least two years of store management experience required.
• Strong work ethic and ability to create a welcoming environment.
• Ability to lead a motivated team.

Responsibilities

• Ensure customer service standards are maintained.
• Reach financial targets and KPIs without pressure selling.
• Maintain product presentation and company standards.
• Lead by example and maintain health & safety compliance.

Skills

Team leadership

Customer service

Retail management

Positive attitude

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

A multi-award-winning lifestyle family business with 20 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and your home.

We are looking for an outstanding Store Manager to join the BTL family at our new store in GUILDFORD. You will need to have a real passion for our beautiful products and a natural warmth that will engage your team.

About You

The most important aspect of this job is to have the ability to confidently create and lead a happy, engaged and motivated team.

As a Store Manager, you will preferably have at least two years of store management experience, an excellent work ethic and a positive attitude, creating a welcoming environment for our customers and ensuring the smooth running of your store.

Responsibilities

• Ensure our outstanding Customer Service Standards are maintained
• Take responsibility for reaching set financial targets and KPI's without pressure selling
• Adhere to and follow our policies and procedures
• Ensure all rotas and administrative tasks are completed in a timely manner
• Maintain excellent product presentation and knowledge in line with our company standards
• Follow good housekeeping principles by ensuring the store and staff areas are clean and tidy at all times
• Attend and participate in all management training sessions
• Maintain Health & Safety checks and compliance
• Follow all security measures as a keyholder
• Always leading by example and with kindness

Rewards and Benefits

• Competitive salary from £28k+ depending on experience
• 4.5 days working week (for the same pay as working full-time)
• Every other weekend off
• BUPA cover (after successful completion of 6 month probation period)
• Extra paid day off if birthday falls on a working day
• 30% staff discount
• 30 days annual leave (increasing by a day for each year of service, up to 35 days)
• free parking (after successful completion of 6 month probation)

Hours of Employment (subject to change from time to time)

Being a manager, extra hours over and above your regular hours of employment will be required to support the business at times.

Please note that no holidays are permitted in November and December as this is our peak trading period. Maximum of 1 week's holiday permitted in September.