Store Manager: Customer Experience Leader & Growth Driver

Sainsbury's; Hook; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading UK retail company is seeking a Store Manager to oversee day-to-day operations, improve customer experience, and lead a diverse team. The role requires strong leadership skills to enhance service delivery and meet sales targets. Responsibilities include managing employee relations and ensuring compliance with operational safety standards. Competitive salary and a range of employee benefits are offered, including private healthcare and performance bonuses.

Benefits

Private Healthcare

Interest free car loan

Annual bonus scheme

Shopping discount card

Generous holiday entitlement

Pension scheme

Employee share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Gym membership discounts

Qualifications

• Experience in leading a fast-paced retail operation.
• Ability to deliver exceptional customer experiences.
• Proficient in managing employee relations and applying HR policies.
• Strong leadership skills to develop team capabilities.

Responsibilities

• Oversee store operations and ensure safety standards.
• Lead teams to improve customer service and operational efficiency.
• Manage financial performance and KPIs for the store.

Skills

Customer experience delivery

Leadership in operations

Data analysis for performance improvement

Employee relations management

Change management

Job description

A leading UK retail company is seeking a Store Manager to oversee day-to-day operations, improve customer experience, and lead a diverse team. The role requires strong leadership skills to enhance service delivery and meet sales targets. Responsibilities include managing employee relations and ensuring compliance with operational safety standards. Competitive salary and a range of employee benefits are offered, including private healthcare and performance bonuses.