Store Manager

Costa Coffee; Bristol; On-site; GBP 32,000 - 38,000; Full time

Job summary

A multinational coffee brand in Bristol seeks a Store Manager to lead the team, drive customer service excellence, and manage store performance. You will create a welcoming environment for customers while developing and training your team. Ideal candidates will have strong leadership skills, thrive under pressure, and contribute to our growth journey. Competitive salary and appealing perks are offered, making this a fantastic opportunity for ambitious individuals.

Benefits

Access to Coca-Cola share scheme

50% discount on food and drinks

10% matched pension contributions

Potential to earn up to £10,000 bonus

Qualifications

• Experience managing and developing successful teams.
• Ability to drive customer service culture and improve NPS.
• Strong leadership skills and the ability to thrive under pressure.

Responsibilities

• Meet customer needs and drive strong customer service culture.
• Create a welcoming environment for customers.
• Manage sales, profit, and team development effectively.

Skills

Leadership

Team development

Customer service

Sales management

Job description

Store Manager - Bristol Broadmead - Up to 38,000 Per annum - Permanent

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At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca‑Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa‑owned stores
• A smart pension that is matched up to an amazing 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer‑service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

• A strong leader with experience managing and developing successful teams
• A forward‑thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Somebody who thrives under pressure

For any reasonable adjustments and general queries, please get in touch with [e-mail]