Store Manager

Lush Ltd.; Exeter; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-known cosmetics retailer in Exeter seeks an experienced Store Manager to lead a team in delivering outstanding customer experiences. The role involves driving sales through effective management of store operations and a clear focus on community engagement. Ideal candidates will possess strong leadership and communication skills, alongside a genuine passion for customer service. The position offers a range of benefits, including a holiday allowance and a generous discount on products.

Benefits

Holiday allowance

50% discount on products

Discretionary bonus

Pension scheme

Paid day off for birthday

Cycle to work scheme

Discounted rail and bus tickets

Employee assistance programme

6 months of full pay for parental leave

Flexible working

10% Employee Owned benefits

Tailored gender affirming care

Qualifications

• Genuine passion for delivering exceptional customer service.
• Ability to navigate difficult conversations and support management.
• Consistently lead by example and maintain team morale.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Drive sales growth by analysing key business metrics and setting targets.
• Manage the shop's financials and control operational costs.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Overview

As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission. You will be responsible for creating and executing "top box" goals for both the store and your team, ensuring that every decision aligns positively impacting these. You will constantly evaluate progress toward these goals, you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. It's up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you. People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don't know, so we've created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.

Key Information

Contract hours: 32-40 hours
Interview dates: 13th and 14th January
Note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop's financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Skills, Knowledge and Expertise

Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Tailored gender affirming care
• Qualifying period/hours required