Store Manager

The Brew Factory; Cardiff; On-site; Confidential; Full time

Job summary

A vibrant café in Cardiff seeks a motivated Store Manager to lead daily operations and manage a team focused on exceptional service and sales growth. The role requires hospitality experience, leadership skills, and attention to detail. The ideal candidate will support product development and maintain high standards of hygiene and presentation. Benefits include a competitive salary, profit-sharing incentives, and opportunities for career growth.

Benefits

Competitive salary

Profit-sharing incentive

Comprehensive training

Employee discounts

Career growth opportunities

Qualifications

• Prior experience in a supervisory or management role in hospitality.
• Strong communication and interpersonal skills.
• Ability to manage a team and drive performance.

Responsibilities

• Lead and motivate the store team for exceptional service.
• Oversee daily operations including inventory and merchandising.
• Manage scheduling, payroll, and staff performance reviews.
• Drive sales through customer engagement and displays.
• Uphold high standards for hygiene and store appearance.

Skills

Leadership

Customer Service

Inventory Management

Sales Growth

Hygiene Standards

Job description

Overview

Located in the heart of Cardiff, our vibrant café serves exceptional coffee, teas, specialty drinks, bubble teas, artisan bakery treats, and fresh gelato. We create a welcoming space where quality, creativity, and service come together to celebrate great taste and experience.

Responsibilities

We are seeking a motivated and hands-on Store Manager to lead daily operations, manage an enthusiastic team, and drive excellence in both service and sales. The ideal candidate will bring a dynamic blend of hospitality experience, commercial awareness, and an eye for detail in presentation and product placement.

Key Responsibilities

• Lead, train, and motivate the store team to deliver exceptional customer service.
• Oversee daily operations: opening, closing, inventory management, and merchandising.
• Ensure consistent product quality across all offerings – from barista coffee to bubble tea and gelato.
• Manage staff scheduling, payroll reporting, and performance reviews efficiently.
• Drive sales growth through great customer engagement and creative display management.
• Uphold high standards of hygiene, safety, and store appearance.
• Support product development, marketing, and seasonal promotions.

Benefits

Benefits & Perks

• Competitive salary aligned with experience.
• Profit-sharing incentive based on store performance.
• Comprehensive training and ongoing professional development.
• Employee discounts across drinks and desserts.
• Opportunities for career growth within our expanding brand.

How to Apply

Send your CV and a short note about why you’d be a great fit for our Cardiff café to HR at thebrewfactory co uk