Store Leadership: Customer Experience

Sainsbury’s Group; Stainsacre; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury’s Group is seeking a store leadership professional to drive exceptional customer experiences across all store operations. You will lead managers, coach teams, and own performance in the store in the absence of the senior leadership.

Your focus will be on efficiency, inclusion, and delivering strong KPIs. You will plan for key trading activities, manage scheduling and payroll accuracy, and ensure seamless daily operations from checkouts to back-of-house.

Qualifications

• Proven experience leading managers in a fast-paced environment.
• Strong people management and coaching skills.
• Experience using data and KPIs to drive improvements.

Responsibilities

• Lead a team of managers to ensure excellent customer experience across store operations.
• Plan for key trading activity by coordinating with store leadership.
• Manage store operations in absence of the store manager; model high standards and efficiency.
• Oversee checkout, self-checkout, petrol (if applicable) and back-of-house services.
• Handle disciplinaries and performance issues, scheduling and payroll accuracy.
• Drive growth by improving KPIs from sales to stock availability and customer satisfaction.

Skills

Leadership

People management

KPI analysis

Customer service focus

Data driven

Job description

Sainsbury’s Group is seeking a store leadership professional to drive exceptional customer experiences across all store operations. You will lead managers, coach teams, and own performance in the store in the absence of the senior leadership.

Your focus will be on efficiency, inclusion, and delivering strong KPIs. You will plan for key trading activities, manage scheduling and payroll accuracy, and ensure seamless daily operations from checkouts to back-of-house.