Store Customer Experience Leader

Sainsbury's; Derry Hill; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead store operations, improving the experience from checkout to back of house. You will drive service standards and ensure a seamless customer journey across the store.

You will manage the front-end checkout, oversee store operations and petrol station where applicable, and lead people performance, scheduling and disciplinaries to deliver consistent customer value.

Qualifications

• Proven track record delivering exceptional customer experiences and coaching teams to raise standards.
• Experience leading teams in fast-paced operational settings (retail, hospitality, or food service).
• Ability to manage performance, absence and employee relations with fairness.

Responsibilities

• Taking responsibility for the overall customer experience across the store from checkout to back of house.
• Managing the front-end checkout operation to meet customer expectations.
• Overseeing operations in the petrol station where applicable.
• People management including performance, scheduling and disciplinaries.

Skills

Customer experience

People management

KPI delivery

Disciplinaries

Team leadership

Job description

Sainsbury's is seeking a Customer Experience Manager to lead store operations, improving the experience from checkout to back of house. You will drive service standards and ensure a seamless customer journey across the store.

You will manage the front-end checkout, oversee store operations and petrol station where applicable, and lead people performance, scheduling and disciplinaries to deliver consistent customer value.