Store Experience Leader

Sainsbury's; Nottingham; Sur place; GBP 29 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus scheme

Free food & hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym membership offers

Retail vouchers

Résumé du poste

Sainsbury's is seeking a Customer Experience Manager to drive exceptional service and smooth store operations across all areas, including checkout and back of house. You will coach teams to deliver outstanding customer experiences and lead performance through data-driven KPIs.

The role emphasizes strong people management, disciplinaries handling, and ensuring staff are supported to deliver for customers in a fast-paced retail environment.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others to raise standards.
• Experience leading teams in fast-paced, customer-facing environments.
• Leadership in high-volume, operational settings with daily responsibilities.
• Proven ability to deliver against KPIs like sales, stock, customer satisfaction.
• Experience managing disciplinary, absence, and formal employee relations cases.

Responsabilités

• Take responsibility for overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operations to meet customer expectations.
• Oversee operations in the petrol station (if applicable).
• Lead people management, performance, capability, disciplinaries, and scheduling/pay accuracy.
• Occasionally assume overall responsibility for running the store with direction and support to colleagues.

Connaissances

Customer experience

Team leadership

Operations leadership

KPI tracking

Employee relations

Description du poste

Sainsbury's is seeking a Customer Experience Manager to drive exceptional service and smooth store operations across all areas, including checkout and back of house. You will coach teams to deliver outstanding customer experiences and lead performance through data-driven KPIs.

The role emphasizes strong people management, disciplinaries handling, and ensuring staff are supported to deliver for customers in a fast-paced retail environment.