Store Experience Leader: Service & Operations

Sainsbury's; King's Lynn; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals & drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's is seeking a Customer Experience Manager in the United Kingdom to lead store operations and deliver outstanding customer service. You will manage front-end checkout, supervise daily operations, and coach teams to achieve high performance while ensuring accurate scheduling and performance management.

The role emphasizes hands-on leadership in a fast-paced retail environment, with a focus on customer satisfaction, stock availability, and operational efficiency.

Qualifications

• Track record of delivering exceptional customer experiences with coaching others.
• Experience leading teams in a dynamic, customer-facing environment.
• Leadership in high-volume, fast-paced operations.
• Proven success delivering against KPIs across sales, stock, and engagement.
• Experience managing complex people matters with fairness.

Responsibilities

• Take responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Line management

Customer focus

KPI delivery

Disciplinary handling

Operations leadership

Job description

Sainsbury's is seeking a Customer Experience Manager in the United Kingdom to lead store operations and deliver outstanding customer service. You will manage front-end checkout, supervise daily operations, and coach teams to achieve high performance while ensuring accurate scheduling and performance management.

The role emphasizes hands-on leadership in a fast-paced retail environment, with a focus on customer satisfaction, stock availability, and operational efficiency.