Store Experience Leader — People & Operations

Sainsbury's; Bury St Edmunds; Sur place; GBP 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Retail offers

Résumé du poste

Sainsbury's in the United Kingdom is seeking a Lead Customer Experience Manager to elevate daily store operations and drive exceptional customer service across all touchpoints. You will mentor managers, ensure high standards, and champion a culture of ownership and accountability.

You’ll plan for key trading events with the store leadership team, cover leadership in absence of the store manager, and use data and KPIs to boost performance and employee engagement store-wide.

Qualifications

• Experience leading large teams in a fast-paced, customer-focused environment.
• Proven track record delivering and improving KPIs across complex operations.
• Experience managing sensitive people matters with fairness and sound judgment.

Responsabilités

• Lead a team of managers to ensure a great customer experience across all store areas.
• Plan for upcoming trading activity in collaboration with the store leadership team.
• Take accountability in the store absence of the manager and coach high standards.
• Run operations at checkouts, self-checkout, petrol stations (if applicable), and back-of-house services.
• Manage performance, disciplinaries, scheduling and pay accuracy.

Connaissances

Team leadership

KPI management

People management

Change management

Employee relations

Data-driven

Retail experience

Inclusion & diversity

Description du poste

Sainsbury's in the United Kingdom is seeking a Lead Customer Experience Manager to elevate daily store operations and drive exceptional customer service across all touchpoints. You will mentor managers, ensure high standards, and champion a culture of ownership and accountability.

You’ll plan for key trading events with the store leadership team, cover leadership in absence of the store manager, and use data and KPIs to boost performance and employee engagement store-wide.