Store Experience & Operations Leader

Sainsbury's; York and North Yorkshire; Vor Ort; GBP 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Discount card

Annual bonus scheme

Pension - employer match

Share scheme

Zusammenfassung

Sainsbury's is seeking a Lead Customer Experience Manager to drive a first‑class customer experience across our stores. You will lead a team of managers, set operational plans for key trading periods, and own performance in the absence of a store manager.

The role requires strong leadership, data‑driven decision making and a commitment to inclusive, high‑performing teams. You will focus on delivering outstanding service, managing KPIs, and coaching managers to sustain excellence in store

Qualifikationen

• Experience leading large teams in customer‑facing environments.
• Track record of delivering exceptional customer experiences across complex operations.
• Proven success in delivering and improving KPIs (sales, stock, satisfaction).

Aufgaben

• Lead a team of managers to ensure exceptional customer experience across store operations.
• Plan for upcoming trading activity with store leadership.
• Take accountability in the store absence of a manager and coach for high standards.
• Oversee checkout, petrol (if applicable), and back‑of‑house operations.
• Manage performance, scheduling, and employee relations fairly.

Kenntnisse

Leadership

Customer experience

KPI management

Data literacy

People management

Decision making

Jobbeschreibung

Sainsbury's is seeking a Lead Customer Experience Manager to drive a first‑class customer experience across our stores. You will lead a team of managers, set operational plans for key trading periods, and own performance in the absence of a store manager.

The role requires strong leadership, data‑driven decision making and a commitment to inclusive, high‑performing teams. You will focus on delivering outstanding service, managing KPIs, and coaching managers to sustain excellence in store