Store Experience Leader

Sainsbury's; Ospringe; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym membership offers

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead store operations and deliver outstanding service. You’ll drive front-line performance, coach teams, and ensure the store meets customer commitments across checkout, back of house and petrol if applicable.

You'll be responsible for people management, KPI delivery and ensuring a welcoming, high-performing environment. Competitive salary dependent on experience and location, with benefits listed below.

Qualifications

• Proven track record delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in a dynamic, customer-facing environment with high performance.
• Leadership experience in a high-volume, fast-paced setting overseeing daily operations and problem solving.
• Proven success delivering against KPIs across sales, stock, customer satisfaction and staff engagement.
• Experience managing complex people matters, including performance, absence and employee relations cases.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operation to meet customer expectations.
• Oversee operations in petrol stations where applicable.
• Lead people management, performance coaching, disciplinaries, and scheduling/pay accuracy.
• Occasionally assume overall store responsibility and provide direction to colleagues.

Skills

Customer focus

Line management

People leadership

KPI delivery

ER handling

Store operations

Job description

Sainsbury's is seeking a Customer Experience Manager to lead store operations and deliver outstanding service. You’ll drive front-line performance, coach teams, and ensure the store meets customer commitments across checkout, back of house and petrol if applicable.

You'll be responsible for people management, KPI delivery and ensuring a welcoming, high-performing environment. Competitive salary dependent on experience and location, with benefits listed below.