Store Experience Leader (Customer & Ops)

Sainsbury's; England; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking an experienced Customer Experience Manager to lead store operations and unforgettable customer service. You will drive excellence from checkout to back-of-house, manage a front-end operation and oversee petrol-station activities where applicable.

A strong people management background and KPI focus are essential. You will sometimes take overall responsibility for running the store, providing clear direction and support to deliver outstanding service to customers and

Qualifications

• Proven track record delivering exceptional customer experiences.
• Experience leading teams in a fast-paced, customer-facing environment.
• Leadership in high-volume operational settings (retail / hospitality).
• Proven success delivering against KPIs (sales, stock, customer satisfaction).
• Experience handling complex people matters, including performance and disciplinary cases.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Leadership

Customer service

KPI delivery

People management

Operational excellence

Job description

Sainsbury's is seeking an experienced Customer Experience Manager to lead store operations and unforgettable customer service. You will drive excellence from checkout to back-of-house, manage a front-end operation and oversee petrol-station activities where applicable.

A strong people management background and KPI focus are essential. You will sometimes take overall responsibility for running the store, providing clear direction and support to deliver outstanding service to customers and