Store Leader & Team Coach (On the Floor)

Boots Group; Redhill; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Retirement Savings Plan

Employee discount

Discretionary bonus

Enhanced leave pay

Flexible benefits

Counselling & wellbeing support

Job summary

Boots is recruiting an Assistant Manager in Redhill to lead front‑line teams, deliver care to customers and patients and shape store operations with a strong commercial focus. You’ll coach, schedule and develop colleagues, balance people, performance and shop floor activity, ensure safety and compliance, and own day‑to‑day running to create a welcoming, trusted store environment.

Join a market‑leading pharmacy retailer with clear progression paths and a rewards package including savings plans,

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• A clear understanding of the importance of compliance, safety and operational standards.
• A collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering both excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients
• Create a positive, supportive team environment where people feel confident, capable and motivated
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop
• Take ownership of stock availability, cost control and loss prevention
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
• Use data, reports and in-store insight to identify opportunities and take action
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance

Skills

Team leadership

Customer facing

Coaching

Organisation

Compliance

Collaboration

Data-driven

Customer care

Education

NVQ2 Pharmacy Services

Job description

Boots is recruiting an Assistant Manager in Redhill to lead front‑line teams, deliver care to customers and patients and shape store operations with a strong commercial focus. You’ll coach, schedule and develop colleagues, balance people, performance and shop floor activity, ensure safety and compliance, and own day‑to‑day running to create a welcoming, trusted store environment.

Join a market‑leading pharmacy retailer with clear progression paths and a rewards package including savings plans,