Store Lead & Team Coach — Customer Care & Operations

The Boots Company PLC; Bangor; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Enhanced maternity/paternity/adoption;

Flexible benefits scheme

24/7 counselling and wellbeing support

Job summary

The Boots Company PLC is seeking an Assistant Manager to lead a store team on a day-to-day basis, delivering exceptional customer care and compliant pharmacy services. You will coach staff, manage performance, and own store operations, including rotas, stock and safety checks.

You will develop your team through regular feedback and goal setting, ensure standards are maintained, and use data and reports to identify opportunities for improvement, while driving commercial results in a busy retail

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to drive performance and results.
• Ability to coach others and manage performance.
• Strong organisational skills for planning rotas and workload.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment and motivate colleagues.
• Coach and line-manage through regular conversations, feedback and clear goals.
• Oversee day-to-day store operations: planning, scheduling, staffing and workload prioritisation.

Skills

Team leadership

Performance management

Coaching

Rotas planning

Compliance & safety

Data-driven decisions

Customer care

Commercial outcomes

Education

NVQ2 in Pharmacy Services

Job description

The Boots Company PLC is seeking an Assistant Manager to lead a store team on a day-to-day basis, delivering exceptional customer care and compliant pharmacy services. You will coach staff, manage performance, and own store operations, including rotas, stock and safety checks.

You will develop your team through regular feedback and goal setting, ensure standards are maintained, and use data and reports to identify opportunities for improvement, while driving commercial results in a busy retail