Store Leader: Customer Care & Operations

Boots UK; Moira; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount across Boots and BPB

Discretionary annual bonus

Enhanced parental leave pay with gift

Flexible benefits scheme

Wellbeing support

Job summary

Boots UK is looking for an Assistant Manager to lead the team on the shop floor, coach staff and model high standards of customer care while ensuring safe and compliant pharmacy services. You’ll balance people, performance and operations, shaping the customer and patient experience at the heart of the store.

You’ll report to the Store Manager, own day-to-day running, plan rotas, schedule staff and optimise stock, driving strong commercial results.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to drive performance and deliver results.
• Inspires and coaches others while managing performance.
• Strong organisational skills for rotas and workload.
• Understanding of compliance, safety and operational standards.
• Collaborative team-player who works well with others.
• Confident using systems, reports and data to make decisions.
• Passionate about delivering customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Customer focus

Coaching

Performance management

Organisational skills

Compliance and safety

Data-driven decisions

Education

NVQ2 in Pharmacy Services

Job description

Boots UK is looking for an Assistant Manager to lead the team on the shop floor, coach staff and model high standards of customer care while ensuring safe and compliant pharmacy services. You’ll balance people, performance and operations, shaping the customer and patient experience at the heart of the store.

You’ll report to the Store Manager, own day-to-day running, plan rotas, schedule staff and optimise stock, driving strong commercial results.