Store Leader — People, Care & Performance

The Boots Company PLC; Chester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Enhanced parental leave

Flexible benefits scheme

Wellbeing support

Job summary

Boots is seeking an Assistant Manager to lead a customer‑facing team on the shop floor, delivering excellent care and strong commercial results.

You'll coach, develop and line manage colleagues, plan rotas, and ensure safe, compliant store operations, while delivering exceptional customer experiences every day.

This hands‑on leadership role requires inspiring leadership, proactive problem solving and a focus on operational standards, stock control and loss prevention to keep the store thriving.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to drive performance and deliver results.
• Inspires and coaches others, with strong performance management.
• Organisational skills for rota planning and workload prioritisation.
• Understanding of compliance, safety and operational standards.
• Collaborative, team-oriented mindset.
• Confidence using systems, reports and data to make decisions.
• Passionate about customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to‑day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in‑store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team Leadership

Customer Service

Coaching

Performance Management

Rotas & Scheduling

Compliance & Safety

Data & Reporting

Decision Making

Education

NVQ2 in Pharmacy Services

Job description

Boots is seeking an Assistant Manager to lead a customer‑facing team on the shop floor, delivering excellent care and strong commercial results.

You'll coach, develop and line manage colleagues, plan rotas, and ensure safe, compliant store operations, while delivering exceptional customer experiences every day.

This hands‑on leadership role requires inspiring leadership, proactive problem solving and a focus on operational standards, stock control and loss prevention to keep the store thriving.