Store Leader: Customer Care & Operations

The Boots Company PLC; England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

employee discount on Boots and partner

Discretionary annual bonus

Enhanced maternity/paternity/adoption

Flexible benefits scheme

24/7 counselling and wellbeing support

Job summary

Boots is seeking an Assistant Manager to lead a team on the shop floor, deliver caring customer service and ensure compliant pharmacy operations.

You will coach and develop colleagues, manage rotas, stock and safety, and drive performance while upholding Boots values 'With You. For Life.' This hands-on role offers progression into senior leadership opportunities across stores and locations.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ownership of performance and drive to deliver results.
• Inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• Clear understanding of the importance of compliance, safety and operational standards.
• Collaborative personality able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering both excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients
• Create a positive, supportive team environment where people feel confident, capable and motivated
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop
• Take ownership of stock availability, cost control and loss prevention
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
• Use data, reports and in-store insight to identify opportunities and take action
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance

Skills

Team leadership

Ownership & accountability

Coaching & development

Planning & prioritisation

Compliance & safety

Collaboration

Data-driven decisions

Customer care & commercial focus

Education

NVQ2 in Pharmacy Services

Job description

Boots is seeking an Assistant Manager to lead a team on the shop floor, deliver caring customer service and ensure compliant pharmacy operations.

You will coach and develop colleagues, manage rotas, stock and safety, and drive performance while upholding Boots values 'With You. For Life.' This hands-on role offers progression into senior leadership opportunities across stores and locations.