Store Leader: Customer & Trading Manager

Sainsbury's Supermarkets Ltd; Colchester; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals & drinks

Generous holidays

Pension match

Cycle to Work

Job summary

Sainsbury's Supermarkets Ltd in Colchester is seeking a Customer and Trading Manager for a small supermarket. You will lead a small team, ensure daily store operations are smooth, and own the day-to-day running of the shop with accountability when needed.

You’ll manage performance, coach colleagues to deliver brilliant customer service, meet KPIs, and handle employee relations in a fast-paced retail environment. The role may involve supporting nearby stores.

Qualifications

• Previous line management in a fast-paced retail environment.
• Brilliant customer service and coaching ability.
• Proven track record of delivering KPI targets.

Responsibilities

• Lead a small team of managers to ensure the store runs smoothly daily.
• Own the day-to-day running of the store with accountability for the full shop.
• Work with colleagues to serve customers efficiently and safely.
• Manage performance, disciplinaries, scheduling and pay accuracy.
• Support nearby stores when required to maintain store standards.

Skills

People management

Customer service

KPI delivery

Operational leadership

Disciplinary handling

Store operations

Job description

Sainsbury's Supermarkets Ltd in Colchester is seeking a Customer and Trading Manager for a small supermarket. You will lead a small team, ensure daily store operations are smooth, and own the day-to-day running of the shop with accountability when needed.

You’ll manage performance, coach colleagues to deliver brilliant customer service, meet KPIs, and handle employee relations in a fast-paced retail environment. The role may involve supporting nearby stores.