Store Experience & Operations Manager

Sainsbury's; Greater Manchester; Presencial; GBP 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Descripción de la vacante

Sainsbury's in Greater Manchester is seeking an experienced Customer Experience Manager to lead store operations from checkout to back of house. You will own the customer journey, ensuring seamless service, product availability and safety standards while guiding a frontline team.

This role involves front-end management and, where applicable, petrol station operations, plus shaping a high-performance culture.

Formación

• Track record of delivering exceptional customer experiences.
• Experience leading teams in fast-paced, customer-facing environments.
• Leadership in high-volume, operational retail settings.
• Proven success delivering against KPIs (sales, stock, customer satisfaction).
• Experience handling performance and employee relations issues.

Responsabilidades

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Conocimientos

Customer experience

People management

Leadership

KPI delivery

Retail operations

Descripción del empleo

Sainsbury's in Greater Manchester is seeking an experienced Customer Experience Manager to lead store operations from checkout to back of house. You will own the customer journey, ensuring seamless service, product availability and safety standards while guiding a frontline team.

This role involves front-end management and, where applicable, petrol station operations, plus shaping a high-performance culture.