Store Experience Leader — Customer Service & Ops

Sainsbury's Limited; Ospringe; Remote; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Staff discount

Pension match

Wellbeing support

Cycle to work

Job summary

Sainsbury's Limited in Faversham is seeking an experienced Customer Experience Manager to lead a busy retail team. You will own the end-to-end customer journey from checkout to back of house, ensuring service standards meet our commitments and KPIs.

You will manage the front-end checkout, oversee operations at the petrol station where applicable, and coach colleagues to deliver exceptional customer experiences.

Qualifications

• Previous line management experience in a fast-paced, retail environment.
• Proven ability to coach colleagues to deliver strong customer service.
• Experience delivering KPIs across sales, stock, and customer satisfaction.

Responsibilities

• Oversee the overall customer experience from checkout to back of house.
• Manage front-end checkout operation and ensure service standards.
• Oversee petrol station operations where applicable.
• Lead people management, performance, disciplinaries, and scheduling.
• Occasionally assume overall store responsibility in the absence of senior management.

Skills

Line management

Customer service

Retail operations

Performance coaching

Disciplinary handling

Job description

Sainsbury's Limited in Faversham is seeking an experienced Customer Experience Manager to lead a busy retail team. You will own the end-to-end customer journey from checkout to back of house, ensuring service standards meet our commitments and KPIs.

You will manage the front-end checkout, oversee operations at the petrol station where applicable, and coach colleagues to deliver exceptional customer experiences.