Store Experience Leader: Customer Delight & Operations

Sainsbury's; Ipswich; In loco; GBP 47.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer match

Share scheme

Wellbeing support

Cycle to Work scheme

Gym membership offers

Descrizione del lavoro

Sainsbury's is seeking a Customer Experience Manager to lead store operations and deliver exceptional service. You will oversee the checkout, back-of-house routines, and petrol station operations where present, while coaching teams to excel in customer interactions and outcomes.

You will drive KPI performance, manage disciplinary matters with fairness, and step up to lead in the absence of senior management, ensuring customers are at the heart of every decision.

Competenze

• Proven track record in leading teams in fast-paced environments.
• Experience coaching others to deliver high levels of customer service.
• Ability to meet KPIs across sales, stock and colleague engagement.

Mansioni

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation to meet service standards.
• Oversee operations at the petrol station if applicable.
• Lead people management including performance, disciplinaries, scheduling and pay accuracy.
• Occasionally assume overall responsibility for running the store and guiding colleagues.

Conoscenze

Leadership

People management

Customer service

KPI delivery

Performance management

Descrizione del lavoro

Sainsbury's is seeking a Customer Experience Manager to lead store operations and deliver exceptional service. You will oversee the checkout, back-of-house routines, and petrol station operations where present, while coaching teams to excel in customer interactions and outcomes.

You will drive KPI performance, manage disciplinary matters with fairness, and step up to lead in the absence of senior management, ensuring customers are at the heart of every decision.