Customer Experience Leader: Fast-Paced Retail Ops

Sainsbury’s Group; Ospringe; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Discount card

Annual bonus scheme

Free food and hot drinks

Generous leave

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Zusammenfassung

Sainsbury’s Group is seeking a Customer Experience Manager to take responsibility for delivering an outstanding customer journey across the store, from checkout to back of house.

You will manage frontline checkout operations, oversee petrol station activities where present, and lead colleagues with a focus on performance, scheduling, and payroll accuracy. Strong coaching and KPI drive are essential to success.

Qualifikationen

• Experience leading teams in fast-paced, customer-facing environments.
• Track record of driving customer satisfaction and store performance.
• Ability to coach and develop colleagues to raise standards.

Aufgaben

• Oversee overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operations and ensure customers are served to expectations.
• Lead store operations, including any petrol station if applicable, and ensure staffing and payroll accuracy.

Kenntnisse

Leadership

Customer service

Performance KPIs

People management

Disciplinary handling

Jobbeschreibung

Sainsbury’s Group is seeking a Customer Experience Manager to take responsibility for delivering an outstanding customer journey across the store, from checkout to back of house.

You will manage frontline checkout operations, oversee petrol station activities where present, and lead colleagues with a focus on performance, scheduling, and payroll accuracy. Strong coaching and KPI drive are essential to success.