Store Experience Leader - Customer Service & Ops

Sainsbury's Limited; Greater London; Sur place; GBP 33 000 - 40 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus scheme

Free food and hot drinks

Pension matching

Cycle to Work

Employee discounts

Résumé du poste

Sainsbury's Limited in London (Penge Store) is seeking a Customer Experience Manager to own the store's service from checkout to back of house, driving a seamless customer journey and strong KPI performance.

You will lead front-end operations, manage the petrol station if applicable, and develop a high-performing, engaged team through coaching and clear direction. The role offers a permanent, full-time appointment with a competitive package and benefits.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPIs and performance indicators.
• Experience leading teams in a dynamic, customer-facing environment.

Responsabilités

• Own the overall customer experience from checkout to back of house, delivering on commitments.
• Managing the front-end checkout operation, ensuring customers are served to standard.
• Managing operations in the petrol station (If your shop has one).
• People management, performance, disciplinaries and scheduling/pay accuracy.
• Occasionally assume overall store leadership, directing and supporting colleagues.

Connaissances

People management

Customer service

KPI delivery

Operations leadership

Disciplinary handling

Description du poste

Sainsbury's Limited in London (Penge Store) is seeking a Customer Experience Manager to own the store's service from checkout to back of house, driving a seamless customer journey and strong KPI performance.

You will lead front-end operations, manage the petrol station if applicable, and develop a high-performing, engaged team through coaching and clear direction. The role offers a permanent, full-time appointment with a competitive package and benefits.