Store Experience Leader: People, Service & Ops

Sainsbury's; Wales; In loco; GBP 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discount card

Annual bonus

Free meals

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym membership offers

Descrizione del lavoro

Sainsbury’s is seeking an experienced Customer Experience Manager in the UK to drive exceptional service and operational excellence across the store. You’ll lead frontline teams, coach staff to deliver a seamless customer journey, and ensure high standards in both checkout and back-of-house operations.

The role emphasizes people leadership, KPI delivery, and maintaining a customer-obsessed culture. With a focus on delivering for customers in a busy environment, you’ll manage disciplinary matters

Competenze

• Proven track record delivering exceptional customer experiences and coaching others.
• Experience leading teams in fast-paced, customer-facing environments.
• Ability to drive performance against KPIs across multiple metrics.
• Experience handling disciplinary, absence, and employee relations matters.
• Strong leadership in high-volume store operations and flexibility to act independently.

Mansioni

• Own the end-to-end customer experience across store operations, from checkout to back of house.
• Manage front-end checkout to meet service expectations for customers.
• Oversee petrol station operations where applicable.
• Lead people management including performance, capability, scheduling and pay.
• Occasionally assume overall store leadership to guide colleagues and deliver for customers.

Conoscenze

Customer focus

Team leadership

KPI management

Employee relations

Operations excellence

Descrizione del lavoro

Sainsbury’s is seeking an experienced Customer Experience Manager in the UK to drive exceptional service and operational excellence across the store. You’ll lead frontline teams, coach staff to deliver a seamless customer journey, and ensure high standards in both checkout and back-of-house operations.

The role emphasizes people leadership, KPI delivery, and maintaining a customer-obsessed culture. With a focus on delivering for customers in a busy environment, you’ll manage disciplinary matters