Store Customer Experience Leader

Sainsbury’s Group; Wales; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday

Pension match

Cycle to Work

Job summary

Sainsbury’s Group in the United Kingdom is seeking a Customer Experience Manager to lead store operations and drive outstanding service at every customer touchpoint. You’ll be hands-on, coach teams, and own the day‑to‑day store performance to deliver on our commitments.

You'll oversee checkout, back‑of‑house, and petrol station operations where relevant, manage performance, disciplinaries, and schedules, and step up as needed to keep colleagues focused on delivering for customers.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others to raise performance.
• Experience leading teams in dynamic, customer-facing environments with high performance.
• Leadership experience in high-volume, fast-paced operations including daily store tasks and problem solving.
• Proven ability to deliver against KPIs such as sales, stock availability and customer satisfaction.
• Experience managing complex people matters including performance, absence, and employee relations.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation to meet customer expectations.
• Oversee operations in the petrol station where applicable.
• Lead people management, performance coaching, disciplinaries, and scheduling/pay accuracy.
• Occasionally assume overall responsibility for running the store and directing colleagues.

Skills

Customer service

People management

KPI delivery

High-volume ops

Job description

Sainsbury’s Group in the United Kingdom is seeking a Customer Experience Manager to lead store operations and drive outstanding service at every customer touchpoint. You’ll be hands-on, coach teams, and own the day‑to‑day store performance to deliver on our commitments.

You'll oversee checkout, back‑of‑house, and petrol station operations where relevant, manage performance, disciplinaries, and schedules, and step up as needed to keep colleagues focused on delivering for customers.