Store Experience Leader | People & KPI Driven

Sainsbury's; Greater London; Presencial; GBP 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus

Free food and hot drinks

Pension – employer match

Descripción de la vacante

Sainsbury's is seeking a Customer Experience Manager to lead the customer journey across the store, from checkout to back-of-house support. You will drive service standards, coach teams, and ensure smooth day-to-day operations across departments.

Ideal candidates bring proven leadership in high-volume retail, strong KPI delivery, and experience handling employee relations. Join us to help deliver exceptional experiences and foster a supportive, high-performing environment.

Formación

• Experience delivering exceptional customer experiences and coaching others to raise standards.
• Proven ability to manage teams in fast-paced, customer-facing environments.
• Strong leadership with a track record of achieving KPIs and performance goals.
• Experience handling disciplinary matters, absence management, and fair workplace relations.

Responsabilidades

• Oversee overall customer experience from checkout to back of house.
• Manage front-end checkout operations and ensure service standards.
• Supervise store operations (including petrol stations where applicable).
• Lead, coach, and develop colleagues; manage performance and scheduling.

Conocimientos

People management

Customer service

Leadership

KPI delivery

Employee relations

Descripción del empleo

Sainsbury's is seeking a Customer Experience Manager to lead the customer journey across the store, from checkout to back-of-house support. You will drive service standards, coach teams, and ensure smooth day-to-day operations across departments.

Ideal candidates bring proven leadership in high-volume retail, strong KPI delivery, and experience handling employee relations. Join us to help deliver exceptional experiences and foster a supportive, high-performing environment.