Store Experience Leader

Sainsbury's; Chelmsford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's in the United Kingdom is hiring a Customer Experience Manager to lead store operations and deliver exceptional service. You will coach and develop colleagues, drive KPI performance, and ensure a seamless customer journey from checkout to back-of-house.

With hands-on leadership in a fast-paced environment, you’ll own customer experience, manage front-line teams, and partner with colleagues across departments to raise the bar and deliver for shoppers in our Chelmsford stores.

Qualifications

• Proven track record delivering exceptional customer experiences.
• Experience leading teams in a fast-paced, customer-facing environment.
• Ability to manage multiple KPIs including sales, stock and customer satisfaction.
• Experience handling disciplinary matters and performance issues.
• Capable of guiding and supporting colleagues to achieve store goals.

Responsibilities

• Take responsibility for overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operation to meet customer expectations.
• Oversee operations in the store and petrol station (if applicable).
• Lead people management, including performance reviews, scheduling, and pay fairness.
• Occasionally assume responsibility for running the store and guiding staff to deliver for customers.

Skills

Customer experience

People management

KPI delivery

Performance management

Leadership

Job description

Sainsbury's in the United Kingdom is hiring a Customer Experience Manager to lead store operations and deliver exceptional service. You will coach and develop colleagues, drive KPI performance, and ensure a seamless customer journey from checkout to back-of-house.

With hands-on leadership in a fast-paced environment, you’ll own customer experience, manage front-line teams, and partner with colleagues across departments to raise the bar and deliver for shoppers in our Chelmsford stores.