Store Experience Leader

Sainsbury's Limited; London Borough of Barnet; On-site; GBP 33,000 - 40,000; Part time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension

Share scheme

Wellbeing support

Cycle to Work

Staff offers

Job summary

Sainsbury's Hendon store is seeking a Part-time Customer Experience Manager to lead the overall customer journey from checkout to back-of-house operations. You will manage the front-end and, where applicable, petrol station operations, driving service excellence and staff performance.

Excellent customer focus, proven line-management experience in a fast-paced retail environment, and the ability to deliver KPI targets are essential. Attractive benefits and progression opportunities are offered.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operation to meet customer expectations.
• Oversee operations at the petrol station (if applicable).
• Lead performance and scheduling, conduct disciplinaries, ensure accurate pay.

Skills

Customer service

People management

Leadership

KPI delivery

Job description

Sainsbury's Hendon store is seeking a Part-time Customer Experience Manager to lead the overall customer journey from checkout to back-of-house operations. You will manage the front-end and, where applicable, petrol station operations, driving service excellence and staff performance.

Excellent customer focus, proven line-management experience in a fast-paced retail environment, and the ability to deliver KPI targets are essential. Attractive benefits and progression opportunities are offered.