Store Experience Leader

Sainsbury's Limited; Livingston; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's Livingston is seeking a Store Customer Experience Manager to lead our store operations and drive exceptional customer service. You will oversee the entire customer journey from checkout to back of house, ensuring we meet commitments and deliver a seamless shopping experience.

You will manage a high‑velocity front-end operation, supervise petrol station duties if present, and drive performance through coaching, scheduling, and disciplinary processes.

Qualifications

• Experience in line management within a fast-paced environment.
• Strong customer service focus with coaching ability.
• Proven track record of delivering KPIs across sales, stock, and customer satisfaction.

Responsibilities

• Oversee customer experience from checkout to back of house.
• Manage front-end checkout operations and service levels.
• Oversee petrol station operations if applicable.
• Lead performance management, disciplinary processes, and scheduling accuracy.
• Be prepared to take overall responsibility for store operations when needed.

Skills

Line management

Customer service

Operations management

KPI delivery

Job description

Sainsbury's Livingston is seeking a Store Customer Experience Manager to lead our store operations and drive exceptional customer service. You will oversee the entire customer journey from checkout to back of house, ensuring we meet commitments and deliver a seamless shopping experience.

You will manage a high‑velocity front-end operation, supervise petrol station duties if present, and drive performance through coaching, scheduling, and disciplinary processes.