Store Experience Lead — Part-Time

Sainsbury's; Sutton; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking a part-time Customer Experience Manager to lead store operations with a relentless focus on service and coaching. You’ll own the customer journey from checkout to back of house and ensure smooth front-end operations, scheduling, and accurate pay.

You'll bring proven line management in a fast-paced environment, drive KPI performance, and guide colleagues to deliver outstanding service that makes shopping at Sainsbury's a rewarding experience for every customer.

Qualifications

• Proven experience leading teams in a fast-paced, customer-facing environment.
• Able to deliver against a broad set of KPIs including customer satisfaction and sales.
• Experience coaching others to raise service levels and performance.
• Skilled in managing performance, absence, and employee relations fairly.
• Comfortable leading operations alone when senior support is absent.

Responsibilities

• Take ownership of the overall customer experience across the store, from checkout to back of house.
• Manage front-end checkout operation to ensure customers are served to standard.
• Oversee operations in the store, including any petrol station if applicable.
• Lead people management, performance reviews, disciplinaries, and scheduling/pay accuracy.
• Occasionally assume overall store responsibility to guide colleagues and provide direction.

Skills

Line management

Customer obsession

KPI delivery

Disciplinaries handling

High volume ops

Job description

Sainsbury's is seeking a part-time Customer Experience Manager to lead store operations with a relentless focus on service and coaching. You’ll own the customer journey from checkout to back of house and ensure smooth front-end operations, scheduling, and accurate pay.

You'll bring proven line management in a fast-paced environment, drive KPI performance, and guide colleagues to deliver outstanding service that makes shopping at Sainsbury's a rewarding experience for every customer.